Return and Replacement Policies

If you have questions about our return or replacement polices, please read through the information below.

Return Policy for Physical Products (CD-ROM products)

1. You must request a return within 30 days of your original transaction.
2. You request a return by sending an email message to exceller@aol.com, by faxing (513) 792-9546 or by sending a letter to Exceller Software Corporation, 10999 Reed Hartman Hwy, Suite 309C, Cincinnati, OH 45242.
3. Your request must state your name, address, phone number, email address and the reason why you don't want the software. If possible, include your receipt number.
4. All returns are subject to approval by Exceller. If the request is approved, you will be contacted with a Return Merchandise Authorization (RMA) number and address to send the software.
5. The customer is responsible for the return shipping cost of returned software.
6. We will credit your card within 15 business days of the receipt of the returned software.

Replacement Policy for Defective Products

1. DEFECTIVE software may be returned to Exceller for same-item exchange only within the first 30 days of purchase.
2. You request a return by sending an email message to info@exceller.com, by faxing (513) 792-9546 or by sending a letter to Exceller Software Corporation, 10999 Reed Hartman Hwy, Suite 309C, Cincinnati, OH 45242.